No product will be shipped until full payment has been received. Shipping and handling charges vary based on size, weight, insured value, and destination. In some cases, actual shipping costs may differ from the initial quote. If this occurs, a Scott’s Hotrods representative will contact you before processing your order. For details, email accounts@scottshotrods.com.
Order Cancellations
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Orders canceled before shipment will incur a 10% administrative processing fee.
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Custom chassis orders require a 50% deposit at the time of purchase. If canceled more than 10 days after the deposit is received, a 25% restocking fee will apply to all manufactured and/or ordered parts. Additionally, a 10% administrative processing fee will be charged.
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All other custom orders must be paid in full at the time of purchase. If canceled after 10 days, a 25% restocking fee will be applied to all manufactured and/or ordered parts, along with a 10% administrative processing fee.
Returns & Refunds
Scott’s Hotrods offers a 30-day return policy on select items. For more information, contact a Scott’s Hotrods representative.
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number by calling 865-951-2081 or emailing accounts@scottshotrods.com. No returns will be accepted without an RMA number.
When requesting an RMA number, please have the following details ready:
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Customer name
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Invoice number
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Description of the issue
Return Requirements:
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Products must be 100% complete, including all original boxes, packing materials, manuals, UPC codes, warranty cards, and accessories.
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Customers are responsible for all return shipping costs.
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Returns must be properly packaged to prevent damage during transit. If non-defective items arrive damaged, Scott’s Hotrods reserves the right to refuse the return.
Condition Guidelines:
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Like New Condition: Returns must be free of damage, complete, and without blemishes.
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Defective Merchandise: Defective items may be returned within 30 days of the invoice date, at Scott’s Hotrods’ discretion, for a credit, replacement, exchange, or repair. Manufacturer restrictions may apply.
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Non-Defective Merchandise: Returns of non-defective items are accepted at Scott’s Hotrods’ discretion within 30 days of the invoice date and are subject to a 25% restocking fee. Refunds will be issued by check or credit card within 30 days of receiving the returned goods.
Missing Parts & Damaged Shipments:
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Missing parts must be reported within 30 days of delivery. Customers are responsible for inspecting all packages upon arrival.
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If merchandise arrives damaged, save all packaging and contact both Scott’s Hotrods and the shipping carrier to file a claim. The receiver must file the claim.
Returns Beyond 30 Days:
Scott’s Hotrods reserves the right to approve product returns beyond 30 days from the invoice date. If approved, a store credit may be issued. Original shipping charges are non-refundable, and the customer is responsible for return shipping costs unless Scott’s Hotrods is at fault.