Terms of service

By accessing, browsing, or making a purchase from Scott’s Hotrods, you agree to the terms and conditions outlined in this policy. If you do not agree with any part of these terms, please refrain from using our website or services.

Limited Lifetime Warranty. Scott’s Hotrods ‘n Customs guarantees that its products are free from defects in materials and workmanship at the time of purchase and conform to Scott’s Hotrods ‘n Customs specifications. This warranty remains in effect for as long as the original customer owns the product, provided it is properly installed, maintained according to Scott’s Hotrods ‘n Customs instructions, and not subjected to any Excluded Activity (the “Limited Lifetime Warranty”).

Coverage

Scott’s Hotrods ‘n Customs (“Scott’s Hotrods”) warrants that its products are free from defects in materials and workmanship at the time of purchase and conform to Scott’s Hotrods’ specifications. This Limited Lifetime Warranty remains in effect for as long as the original purchaser owns the product, provided it is:

• Properly installed and maintained according to Scott’s Hotrods’ instructions.

• Not subjected to any Excluded Activities (as defined below).

What This Warranty Covers

This warranty applies only to Scott’s Hotrods-manufactured products and covers:

• Structural integrity of chassis, suspension components, and other Scott’s Hotrods parts.

• Manufacturing defects that affect the performance or safety of the product.

What This Warranty Does NOT Cover

This warranty does not cover:

• Normal wear and tear, including surface rust, corrosion, or cosmetic blemishes.

• Damage caused by misuse, abuse, neglect, accidents, improper installation, or modifications.

• Products used in racing, off-road, stunt driving, or any other high-impact activities.

• Labor costs, shipping fees, or any incidental or consequential damages.

• Products installed on vehicles used for commercial, fleet, or public service purposes.

• Any parts not manufactured by Scott’s Hotrods (third-party components may be subject to their respective manufacturers’ warranties).

Warranty Claim Process

To file a warranty claim, the original purchaser must:

1. Contact Scott’s Hotrods at 865-951-2081 or accounts@scottshotrods.com with a description of the issue.

2. Provide proof of purchase (original receipt or invoice).

3. Obtain a Return Merchandise Authorization (RMA) number before returning any product.

4. Ship the product back to Scott’s Hotrods for evaluation (customer is responsible for shipping costs).

If the warranty claim is approved, Scott’s Hotrods will, at its discretion:

• Repair or replace the defective product at no charge.

• Issue a credit toward a replacement product if repair is not possible.

Inspection & Warranty Service Policy

At Scott’s Hotrods ‘n Customs, we stand behind the products we manufacture. If you believe your chassis or suspension component has a manufacturing defect or was built incorrectly, we will gladly inspect it and correct any issue that is determined to be the result of our workmanship or manufacturing at no charge.

Returning a Product for Inspection

To properly evaluate a warranty, concern the product must be returned to Scott’s Hotrods ‘n Customs for inspection. Because each chassis is custom-built and many reported issues are ultimately found to be the result of installation, vehicle modifications, component selection, or factors outside of our manufacturing process, we cannot accurately diagnose or authorize warranty repairs without first inspecting the product.

Transportation & Shipping

The customer is responsible for all transportation and shipping costs associated with returning a product to Scott’s Hotrods ‘n Customs for inspection.

If, after inspection, the issue is determined to be the result of a defect in our materials or workmanship, Scott’s Hotrods ‘n Customs will repair or replace the affected component at no charge.

Shipping, freight, labor for removal or reinstallation, vehicle downtime, travel expenses, and/or any incidental or consequential costs are not covered under this policy unless expressly agreed to in writing by Scott’s Hotrods ‘n Customs.

Inspection Results

After inspection, we will provide our findings and discuss the appropriate resolution. If the concern is determined not to be the result of a manufacturing defect or workmanship issue, any requested repairs or modifications may be performed at the customer’s expense upon approval.

Our goal is to resolve every concern fairly and professionally while ensuring every chassis meets the standards that have made Scott’s Hotrods ‘n Customs a trusted name in the industry.

 

Limitations of Liability

Scott’s Hotrods’ liability under this warranty is limited to the repair or replacement of the defective product. Scott’s Hotrods is not responsible for any indirect, incidental, or consequential damages, including vehicle downtime, labor costs, or loss of use.

Final Terms

Scott’s Hotrods reserves the right to modify or discontinue this warranty at any time without notice. The warranty is non-transferable and applies only to the original purchaser.

By purchasing and installing a Scott’s Hotrods product, the customer acknowledges and agrees to the terms of this Limited Lifetime Warranty.

For questions or warranty support, please contact Scott’s Hotrods at:
865-951-2081
accounts@scottshotrods.com